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FREQUENTLY ASKED QUESTIONS
How does our delivery mechanism operate ?
We have our own internal logistics & warehouse team who would work along with delivery partners to get your products delivered. Residents in UAE We do free delivery across UAE if your order is more than 100 AED in value. If its a customised product our product specialists would brief you about the delivery time frames etc . Enaaya Head Quarters PickUp You can also come and pickup the product from our head office anytime during working hours . Our working hours are from 8AM -6PM ( Sunday - Thursday ).
How long will it take for my delivery ?
This entirely depends on what type of product it is . Usually we dispatch the products within 2-4 days unless specified . There are a few products which may take a bit longer than usual and such products would be notified to the customer before he or she places an order .
Do we charge extra for delivery ?
This again depends on where you reside . If you are within UAE , and your order is over 100 AED then your delivery would absolutely free but if its less than the required amount then you would be quoted separately for delivery charges .
Do we get notified regarding the delivery status ?
Yes , you will be notified regarding the status of your delivery via email . You could also use our Track Your Order tool on our website to check the status .