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FREQUENTLY ASKED QUESTIONS
RETURNS & REFUNDS POLICY
What is Enaaya’s return and refund policy ?
We are sure that you would love the products that you have purchased through us but on the flip side if you would want to return the product to us then we are more than happy to refund the amount provided that the product is undamaged and is in a fully re-saleable condition . We have a 7 days return policy in place but for certain products we wouldn't accept a return or refund unless the there is some problem with the quality. The products which cannot be returned or refunded will be notified to the customer before he or she purchases the product .
How can I initiate a return or refund request ?
All what you need to do is dial 04 -2821411 and speak to our customer service team . They would be more than happy to assist you .
What are the products that cannot be returned ?
The products that cannot be returned will be mentioned when the customer places an order.